Refund Policy

Lite (3 months), Classic (6 months), and VIP (12 months) are fixed-term subscriptions that renew automatically at the end of each term until you cancel them. Lifetime and coin packages are one-time payments — they do not renew. The access period and payment type for each package are listed on the Prices page. Payment is processed through Verotel; Fick Jetzt does not see your card number.

For Lite, Classic, or VIP, you can cancel at any time with a single click in Account. You will no longer be charged starting with the next cycle, but you keep access until the end of the period you have already paid for — we do not cut off access immediately upon cancellation.

You can request a full refund of any payment (including an automatic renewal) within 14 days of that payment, by emailing hello@fickjetzt.com from your account's email address. Write "refund" and the approximate date of payment.

Access is deactivated once the refund has been processed; for a subscription, we also cancel the automatic renewal. The money is returned via the same payment method, usually within 5–10 business days, depending on your bank.

After 14 days we no longer refund that payment, except in cases required by law (service not delivered, duplicate payment, or a Verotel error). You can stop future renewals at any time, even if you no longer request a refund for the current payment. Your consumer rights under EU law remain unaffected.

Deleting your account from Account stops automatic renewal but does not automatically mean a refund. If you also want your money back, request the refund within the deadline above, before or at the same time as deletion.